Shipping Policy
At Nuvaya Skincare, every product is handmade with care and freshness in mind. To ensure the highest quality, all our items are made to order. Below is everything you need to know about our processing and delivery timelines.
A legal disclaimer
At Nuvaya, we’re committed to delivering your order as quickly and efficiently as possible while maintaining the quality and care your items deserve. Below you'll find everything you need to know about how we ship.
Processing Time
All orders are made to order, ensuring freshness and quality in every product. Orders are typicall processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Delivery Estimates
We currently offer shipping options via Royal Mail (UK only):
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Royal Mail Standard Shipping
Delivery in 2–4 business days (Shipped 3 days after order) -
Royal Mail 48-Hour Tracked Shipping
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to become available.
Shipping Delays
While we strive to meet delivery estimates, delays may occur due to high order volumes, weather, or carrier issues. If your order is significantly delayed, please contact us.
Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us immediately so we can help file a claim or arrange a replacement.
Where We Ship
Currently, we ship only within the United Kingdom.
We're working on expanding our reach in the near future.